Relationship
Reporting to the Service Manager, you will work both independently and collaboratively within the Service Team and the wider business.
You will be technically minded and detail-oriented with a proactive and adaptable approach to work.
As a Spares Coordinator, you will act as the primary point of contact for customers requiring spare parts. You will work closely with customers and internal teams to ensure enquiries are processed efficiently, quotations are prepared accurately, and orders are progressed smoothly from initial enquiry through to completion.
Duties and Responsibilities
- Customer Liaison – handling incoming customer spare’s requests (via phone & email) in a prompt, friendly and professional manner
- Coordinate orders from receipt through to completion, liaising with internal departments, and customers throughout
- Maintain accurate records: updating logs/spreadsheets
- Prepare accurate quotations for spares and issue them to customers in line with internal processes
- Resolving any queries or complaints
- Ensure any invoice related queries are dealt with in a timely manner
- Administration – ensuring the system and Spare’s project files are kept up to date
- Assisting the Service Manager in various tasks
- Attend Training Courses as and when required
Experience
- Previous experience in a similar technical service role
- Excellent verbal and written communication skills
- Experience working in a customer service or customer facing environment
- Proven experience in a coordinating role is essential
- A good standard of literacy and numeracy
- Demonstrable ability to plan, organise and prioritise work
- Be neat and methodical in their work
- Accurate data entry skills
- Good systems with knowledge of ERP systems (E.g. SAGE, SAP, Oracle)
- Good Microsoft office skills with strong Excel skills
- An understanding of health and safety legislation
Behaviours
- Confident liaising with customers both by telephone and email
- Ability to build great rapport with customers, team members and the wider business
- Be able to work with minimal supervision and to specific deadlines
- Able to juggle multiple tasks and remain calm under pressure.
- Flexible and willing to do overtime
Newgate Ltd based in Newark was established in 1984 and has built an outstanding reputation for providing quality bespoke security solutions including gates, barriers, road blockers and access control systems. We provide an end-to-end service to our customers – with the capability to design, fabricate, install, service and repair equipment throughout the UK.
If you feel you have the experience and Newgate sounds like the right company for you. Please apply with your CV to recruitment@newgate.uk.com.
