Role Purpose
A great opportunity to shape the role around the right candidate. The position is new to the business growth and will be integral in actively and positively promoting the Newgate Products and Image.
Relationships are extremely important to maintain and grow into new customers and markets, this will allow us to promotes the quality of product and services we have to offer.
The Business Development Exec will report into this role and together, will develop, drive and report on strategies to manage the customer portfolio.
The role involves account management and to develop lead generation processes. You will also be working closely with the external team of Business Development Managers to progress sales orders.
Job Duties
- Nurturing and managing business relationships with customers, focusing on understanding their needs and building long-term loyalty
- Specify requirements with the Business Development Executive to drive new business
- Proactively prospect for new business, identifying leads and converting them into accounts
- Map and proactively support Newgate’s premier customers with relevant meeting frequencies and working with the Sales Manager on potential visits
- Act as the escalated point of contact for customer issues/queries that relationships could be affected
- Manage and develop export orders converted and tracked from lead to sale
- Create a proactive strategy mindset within the team to expand existing and evolve new markets
- Provide cover on answering inbound and making outbound calls, talking to customers and following up potential leads
- Own and develop generating leads processes from inbound enquiries and contractor portals through to the field sales team
- Provide support to the external Business Development Managers to manage customer relationships and tenders
- Create a cadence of capturing customer details to load into the centralised system to manage up to date contact details
- Plan and develop strategies for attracting new business
- Dealing with emails and help support online chats
- Updating and managing internal databases
- Create reports and feedback maps to the sales manager
- Be committed to your personal development and maintain your personal development plan
- Complete other tasks as requested by your Line Manager to promote upskilling and business growth
Skills, knowledge and behaviours:
- Be customer focused and enjoy establishing and maintaining strong relationships with potential and existing clients
- Sales driven with proven experience of new lead generation
- Background in supplier/distributor relationship management
- Experience of creating and working within marketing campaigns (desirable)
- Key Account Management
- Able to maintain accurate records
- Working knowledge of MS Office, (Excel, Word and Powerpoint)
- Software knowledge of sage (sage 200, CRM)
- Able to use initiative to resolve problems
- Enjoy working to deadlines
- Positive attitude to make a real difference
- Willing to travel to meetings on customer sites (desirable, infrequent and driving license required)
