We are currently seeking a technically minded and detail-oriented Service Administrator to join our expanding team at Newgate.
Reporting to the Service Manager, you will be a proactive, adaptable individual with the ability to work effectively under pressure to support customers and Service Engineers; ensuring service requests are handled in a professional, friendly and timely manner.
As a Service Administrator, you will be an integral part of our fast-paced environment, responsible for liaising with engineers, booking appointments, and handling various administrative tasks.
Job Duties
- Customer Liaison – handling incoming customer service requests (via phone & email) in a prompt, friendly and professional manner
- Logging and processing service requests; resolving any queries or complaints
- First point of contact for the engineers
- Collaborate with internal teams to optimise service delivery
- Manage the Service Inbox
- Administration – ensuring the log, spreadsheets and project files are kept up to date
- Preparing quotations for supply and repair to customers
- Ensuring that the scheduling sheets are updated on a daily basis
- Cover scheduling when other team members on are out of office – allocating engineers to jobs ensuring that: customer deadlines are met, engineers are fully utilised (within Working Time Regulations), geography is considered when planning routes to limit travelling times
Skills, Knowledge & Behaviours:
- Clear communication style with the ability to coordinate others
- Customer service skills including complaint resolutions
- Excellent and Accurate Data Entry Skills
- Some scheduling experience, ideally in a similar environment
- A good standard of literacy and numeracy
- Be able to work with minimal supervision and to specific deadlines
- Demonstrate ability to plan, organise and prioritise work (for yourself and in support of team members)
- Good knowledge of systems and Microsoft Office applications (Microsoft office, Excel etc.)
- Ability to work well in a team and independently
Newgate Ltd based in Newark was established in 1984 and has built an outstanding reputation for providing quality bespoke security solutions including gates, barriers, road blockers and access control systems. We provide an end-to-end service to our customers – with the capability to design, fabricate, install, service and repair equipment throughout the UK.
If you feel you have the experience and Newgate sounds like the right company for you. Please apply with your CV to recruitment@newgate.uk.com.
