We are seeking a technically minded and detail-oriented Service Administrator; to join our team at Newgate.
Reporting to the Service Manager, you will be a proactive, adaptable individual with the ability to work effectively under pressure to support customers and Service Engineers; ensuring service requests are handled in a professional, friendly and timely manner.
As a Service Administrator, you will be an integral part of our fast-paced environment, responsible for liaising with engineers, booking appointments, and handling various administrative tasks.
Job Duties
- Customer Liaison – handling incoming customer service requests (via phone & email) in a prompt, friendly and professional manner
- Logging and processing service requests; resolving any queries or complaints
- First point of contact for the engineers
- Collaborate with internal teams to optimise service delivery
- Manage the Service Inbox
- Administration – ensuring the log, spreadsheets and project files are kept up to date
- Preparing quotations for supply and repair to customers
- Ensuring that the scheduling sheets are updated on a daily basis
- Cover scheduling when other team members on are out of office – allocating engineers to jobs ensuring that: customer deadlines are met, engineers are fully utilised (within Working Time Regulations) and geography is considered when planning routes to limit travelling times
Experience
- Previous experience in a similar technical service role
- Excellent verbal and written communication skills
- Experience working in a customer service or customer facing environment
- Proven experience in a coordinating role is essential
- A good standard of literacy and numeracy
- Demonstrable ability to plan, organise and prioritise work
- Be neat and methodical in their work
- Accurate data entry skills
- Knowledge of Sage or other ERP systems such as SAP or Oracle
- Good Microsoft office skills with strong Excel skills
- An understanding of health and safety legislation
Behaviours
- Confident liaising with customers both by telephone and email
- Ability to build great rapport with customers, team members and the wider business
- Be able to work with minimal supervision and to specific deadlines
- Able to juggle multiple tasks and remain calm under pressure.
Newgate Ltd based in Newark was established in 1984 and has built an outstanding reputation for providing quality bespoke security solutions including gates, barriers, road blockers and access control systems. We provide an end-to-end service to our customers – with the capability to design, fabricate, install, service and repair equipment throughout the UK.
If you feel you have the experience and Newgate sounds like the right company for you. Please apply with your CV to recruitment@newgate.uk.com.
